Issues affecting your visa
Information for international students that need support to solve unexpected issues.
eVisa issues
The UK has now moved to a digital immigration system.
This means that all Student visa holders should have access to an eVisa, and you must use a share code to prove your immigration status in the UK.
If you believe there is an error on your eVisa, or if you can't use it to generate a share code, you can report the error on this page.
Please contact us on the details at the bottom of this page if you would like assistance completing the form.
You can update your UKVI account here.
Use this link if you've changed your mobile phone number, e-mail address, postal address, name, or passport. You can also correct your date of birth, add a nationality, or update your photo.
If you can longer access your UKVI account, please visit this gov.uk page for information on how to recover it.
Passport issues
If you've received a new passport since your Student visa was granted then you'll need to update your UKVI account with your new identity document.
It's vital that you do this before you travel, as if you don't then your eVisa will not be linked to your passport.
If your passport has been lost or stolen, you should report this to the police and then apply for a replacement passport as soon as possible.
You should contact your country’s embassy for details of how to apply for your new passport.
Study related issues that affect your visa
If you need to repeat modules or complete reassessments you may need to extend your Student visa. The Immigration Advice Service will contact you by e-mail within two weeks of your results being officially released to outline your options and next steps.
If you haven't heard from us within two weeks of your results being released please do feel free to contact us directly.
If your results mean that there will be a period of 60 days or longer where you are no longer studying then we will need to withdraw sponsorship from your Student visa, and UKVI will take action to curtail (shorten) your current visa.
You'll be given 60 days to either leave the UK or switch into a different immigration category. You'll then need to apply for a new Student visa, if needed, when you resume your studies.
If you're a Student visa holder and complete your course early, intercalate, withdraw or are excluded from your course, then we'll need to report this to the Home Office.
This will result in your sponsorship being withdrawn, and you'll have to leave the UK within 60 days unless you apply for a new visa to stay in the UK.
If you're outside the UK and receive notification your visa has been curtailed, you should not attempt to re-enter the UK as you are likely to be refused entry at the border.
If you've chosen to only withdraw from your course temporarily, you are advised to leave the UK within 60 days and then reapply for a Student visa when you're ready to return and resume studying.
As a Student visa holder, your visa is tied specifically to Bath Spa University and the course for which your CAS was assigned.
The circumstances in which you're able to change your course and remain in the UK on your current visa are extremely limited and you must consult with the Immigration Advice Service for guidance prior to submitting any request to change your course.
In many cases, if you wish to change your course, you'll need to leave the UK and apply for a new visa from overseas.
Finishing your studies
If you complete your studies more than one month earlier than the course end date on your original CAS letter, the Immigration Compliance team will need to inform the Home Office of your early course completion. This is often the case for students studying for a PhD or MPhil, as well as when students have removed a Professional Placement Year (PPY) from their course.
Depending on the amount of time left on your current visa, the Home Office may then decide to cut your visa short. They'll usually cut the visa short to the new course end date plus the appropriate wrap up time you would expect at the end of your course.
Once an early completion or withdrawal report has been made online to the Home Office you cannot travel back to the UK on the same visa, so it's important you time any future travel commitments carefully.
Before your current visa expires, you must arrange to leave the UK or make an application to extend your stay.
If you apply to extend your stay before your visa expires, then you'll be making an ‘in-time application’. If your current visa expires before a decision is made on your in-time visa application, you'll be protected during this time by section 3C leave.
If you remain in the UK after your visa has expired, you may be considered an overstayer. It's your responsibility to monitor your visa expiry date and to leave the country or to have submitted an in-time application before this date.
Overstaying is a criminal offence and will make it harder for you to be granted visas to the UK in the future.
Contact us
You can contact the Immigration Advice Service in any of the following ways:
- Call: +44 (0)1225 875645
- Email: immigrationadvice@bathspa.ac.uk
- Join one of our online drop-in sessions
- Meet us in person on campus on Tuesdays. These sessions are run by the Immigration Advice Service and Immigration Compliance Team.
Immigration compliance and advice drop-in service
We're doing things a little differently and visiting Student Hubs on different campuses from February 2025 to April 2025.
Please see below for our upcoming drop-in dates, times and locations. If you haven’t used our service before, please refer to the information below on what we can and cannot help with before attending.
This drop-in service is only available to students and staff of Bath Spa University, so you may be asked to provide evidence of your status (such as your ID card) before any information or advice is provided. We also run an online drop-in service if you're unable to attend an in-person session.
There are strict legal rules around who can provide immigration advice in the UK, and the advisors at Bath Spa can only provide advice on a limited range of issues, mainly restricted to Student visa requirements and conditions. Before contacting us, please refer to the table below to make sure that our service can help you.
- Tuesday 11 March, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 18 March, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 25 March, 1.30pm-4pm, Student Hub Locksbrook
- Tuesday 22 April, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 29 April, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 6 May, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 13 May, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 20 May, 2pm-4pm, Student Hub Newton Park (Twiverton)
- Tuesday 27 May, 2pm-4pm, Student Hub Newton Park (Twiverton)
We can help with... | We cannot help with... |
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Applications for a Student visa, Skilled Worker, or Standard Visitor visa to study/work at Bath Spa University, made from either inside or outside the UK. For Student visa applications made in the UK, we offer a free check-and-send service, including Student Dependant applications for dependants of BSU students. | Visa application questions for any category other than Student (and Student Dependant), Standard Visitor, Skilled Worker, or Graduate (e.g. asylum applications, indefinite leave to remain, citizenship, family visas, etc.). These need to be handled by a registered immigration adviser. Some free advice can also be obtained through Citizens Advice. |
General information and signposting for post-study work visa options, including the Graduate route. |
Visa applications for countries other than the UK – these should be directed to the embassy of the country to which you will be travelling. |
Advice for those on a Student visa before suspending, changing course, or withdrawing from studies. | Requests to retake modules, appeal academic decisions, or to consider exceptional circumstances for your academic results. Please refer to the instructions in your results email or discuss with the Student Information Team. |
Questions about work restrictions on a Student visa. | CAS requests for new students. These should be sent to admissions@bathspa.ac.uk |
General assistance with eVisas. | Queries from anyone other than BSU students/prospective students, recent graduates, and staff members. |