Support and FAQs

For students in Bath Spa University-managed halls we offer payment by instalment and this can be arranged when registering online.

Instalments are offered to coincide with students receiving their three student maintenance loan payments, and are managed by way of a recurring card mandate (using a debit or credit card) and you can enter the details safely and securely when you receive your joining instructions.

We strongly recommend the three instalment payments, as most students prefer to pay their accommodation fees from their maintenance loan funding. However, if after completing online registration you'd like to pay your accommodation fees monthly, please contact the Student Fees team who can arrange this for you: fees@bathspa.ac.uk. 

Please note, we're unable to make changes until registration is complete.

One-off debit or credit card payment can also be made online.

Please note:

• There's no commission charge for payments by debit or credit card. 
• Where payment by instalment is permitted, there's no additional charge.
• If your card number changes or is reissued, or your expiry date changes, please remember to update your debit or credit card details via the AppHub. 
• Please note that online card payments are done at your own risk. Due to the nature of online security, we encourage you to protect your financial information wherever possible.

Please see our Student Finance page for more details regarding payment.

You can visit our accommodation during Open Days and Offer Holder Days. Book an Open Day now.

You can also explore our accommodation options online and find 360° images of our rooms on our virtual tour. 

You should bring bedding, towels, kitchen equipment, cleaning materials, toilet rolls, toiletries and food. Please refer to our full guide on what to bring for more information. 

There are laundry facilities on all sites; these are accessible 24 hours a day. You'll need to provide your own laundry detergent, as we don't provide this. 

Laundry facilities are operated by Washpoint and are open 24/7 at Newton Park and Bankside House. Payment is taken via a tap-and-go system near the machines.

Faults, issues or enquiries should be reported directly to Washpoint and their customer service team can support you. Washpoint can be contacted by calling +44 (0)8000 546 546. 

If you're living in Bath Spa University managed halls, you're required to pay a £250 prepayment of your licence fee to secure your room allocation and confirm your offer.

This prepayment is not a deposit and the amount will be taken off over the course of your instalments of the licence fee.

Please note: it's at the discretion of the University as to whether this prepayment will be refunded in the event that you don't move into your allocated room in September.

If you live in halls managed by external providers (Waterside Court, Charlton Court and Twerton Mill) you'll also be required to make a prepayment to confirm your room allocation. You'll receive full information on what you need to provide when you receive your offer.

The campus where you'll be studying can sometimes determine which accommodation options you're eligible to apply for.

Students who'll be studying at Newton Park Campus are eligible to live at all of the accommodation options. For example, it's common for students who study at Newton Park to live in one of our city locations.

Students who'll be studying at Sion Hill Campus or Locksbrook Campus (this includes courses taught at City of Bath College, Dartmouth Avenue and The Circus) are eligible to select Charlton Court, Waterside Court, Twerton Mill and Bankside House as one of their preferred options.

Students who'll be studying a combined subject course that is taught at multiple campuses are typically eligible to select any of the accommodation options as a preference.

Students who accept an offer of accommodation for a room with Waterside Court, Charlton Court or Twerton Mill will need to provide a guarantor reference.

A guarantor should be a responsible person who will be accountable for paying your rent and any damages should you be unable to make the payments.

By signing the tenancy, your guarantor will accept joint responsibility for the financial aspects of the tenancy agreement.

If you miss the deadline, you can contact the Accommodation team to find out if we have any rooms remaining.

Alternatively, we can support you in your search for accommodation in the private sector. You can contact our team for help and guidance with this. Please email accommodation@bathspa.ac.uk for assistance.

More information about deadlines, these can be found in the 'Timeline' section on our Applying for Accommodation page.

Most of our accommodation is prioritised for incoming first year undergraduate students, so postgraduate students aren't usually able to apply for accommodation in our halls. Our accommodation isn't always suitable for postgraduate students for a few different reasons: 

• We offer fixed-term housing contracts which have historically been unsuitable for postgraduate courses, particularly as we can't accommodate an early September start, which is common on postgraduate courses.
• The contract lengths we offer don't usually cover the length of your average postgraduate course.
• As our halls of residence are prioritised for first year undergraduates, we've found that the environment in our accommodation is not best suited for postgraduate students and their intense level of study. 

However, we can still support you in your search for accommodation.

We can share a wealth of resources and information on how to begin searching for alternatives in and around the city of Bath. If you'd be interested in this, please reach out to us and email accommodation@bathspa.ac.uk. 

Once our application system goes live, you'll need the following to access the online application form:

• Your ten digit personal UCAS ID (which you can find on any UCAS correspondence) or; 
• Your Bath Spa University student number
• Your date of birth.

Please check your personal details to ensure your information is correct.

You'll be asked to select three accommodation preferences. By choosing your accommodation preferences, you're registering interest in any of these accommodation choices.

Please remember that you could ultimately receive an offer for any of our accommodation locations and room types. The application isn't a guarantee that you'll get one of the three preferences you select, though we'll try our best to provide you with one of the options you chose.

We offer rooms in our University-managed halls of residence and rooms in private halls of residence, which are managed by external housing providers (Unite Students and iQ Student Accommodation).

These are what's known as "nomination properties." This means that you apply to live in them via the University's application process but your tenancy agreement is with the external provider. You pay your rent directly to them, not the University.

The University remains involved in processes relating to your tenancy throughout your stay, and you'll still have access to the same services, for example, Student Wellbeing Services.

Some of the details around cancellations and your prepayment are slightly different to the standard University policies or processes, and this information will be included in your contract, so please read through it carefully. 

UCAS' definition of private halls of residence providers has lots of helpful information.

If you disclosed a disability or medical need on your UCAS form, Student Wellbeing should have been in contact with you.

If you didn't disclose this on UCAS, please email studentwellbeing@bathspa.ac.uk for further information.

You can also request further information about disability support at Bath Spa and the Disabled Students' Allowance (DSA).

You can stay in your room or store your belongings throughout the entirety of your contract. 

Fridges aren't allowed in study rooms unless there's a medical need. To apply to bring your own fridge on medical grounds, please contact Student Wellbeing Services, who'll liaise with us. Please note: we don't provide fridges.

Generally accommodation is mixed, but we may be able to arrange single-sex accommodation if there's demand. Please make it clear on your application form if you want to live in a single-sex flat. We'll do our best to accommodate this but it can't be guaranteed.

Bed sizes vary between the different room types, so please check your room allocation to ensure you bring the correct duvet and sheet set with you.

Here's a general guide:

• Lakeside - single beds
• Gardens - 124cm x 194cm - this is between a double and small double bed and we recommend bringing double bedding (with a non-fitted sheet)
• Bankside House - single beds
• Waterside Court - single beds
• Charlton Court - 3/4 size beds
• Twerton Mill - small-double beds

Yes, you'll need to buy your own TV licence.

You're not permitted to bring any animal, including a bird, fish or any other creature. This will be stated as a condition in all our accommodation contracts. Students with therapy animals may be an exception but this would need to be discussed and authorised by the Student Wellbeing team prior to joining the University.

All utility bills (including heating, hot water and internet) are included in your rent, apart from a TV licence. You'll need to buy your own TV licence. 

Unless you're a blue badge holder, you won't be able to bring your car with you to the University, however all our halls are within short walking distance of Bath's excellent public transport system. 

Smoking is strictly prohibited inside all student accommodation, including your study room or any indoor communal areas; there are dedicated outdoor smoking areas by your halls or common areas.

The use of e-cigarettes and vaping is also not permitted inside any University building.

Although you're very welcome to bring musical instruments, room sizes will vary, so please check before bringing any large instruments. Please also be mindful of our regulations on noise when playing instruments.

For students arriving in September, Uni Kit Out can arrange for bedding/kitchens to arrive at the University before you move in. 

You're legally responsible for paying the total accommodation fees for the year and should refer to the terms and conditions of your contract. Under no circumstances should students enter into two different contracts for accommodation for the same year. Learn more about tenancy agreements.