The Student Accommodation team will give you support and guidance wherever you're living.

We're committed to ensuring you have a good living experience while studying with us. We have a range of support services available for you.

Services and support

Resident tutors

Resident Tutors are available outside of office hours and on weekends and work across all of our accommodation sites.

The Resident Tutors are members of the Student Accommodation team and have a range of responsibilities including:

  • Advising students on residential matters
  • Work with Security, Police, Fire, Medical Services, Maintenance etc
  • Communication between students and other University staff
  • Assisting Student Accommodation Services and Domestic Services with implementing and monitoring the kitchen cleaning procedure

UUK Code

We have committed to the Universities UK Code of Practice for University Managed Student Accommodation in all university managed Halls of Residence.

The Code aims to promote best practice over a range of management activities including; Health and Safety Standards; Maintenance and Repair regimes; Environmental Quality; Landlord and Tenant Relationships; Student Welfare and Anti-Social behaviour.

Information For Current Students

Licence Agreement and Handbook

Licence agreement

A licence agreement is a legally binding document you sign just before the start of your university experience by moving into halls of residence. It is a written agreement between yourself and the university/third partner that states the following items: 

  • Details of the room you will be occupying
  • Price of that room per week
  • Length of the contract
  • Terms and conditions that both yourself and the University have to uphold whilst you are in residence. 

The accommodation team normally sends out the online agreement to you before you move to Bath. Before you sign this please read it carefully making sure you understand the terms and conditions set out. You can access the Licence Agreement throughout your stay at the university. 

 

Resident Handbook

The resident’s handbook is a guide to make your time in accommodation the best it could it possibly be. Not only does it contain a full copy of the licence agreement, it also provides you with all the information you could ever need to know whilst in our accommodation, from items the university provide, to who to contact when you need support.

Health And Safety

Your health and safety is our upmost importance. To make sure you know what to do watch this video and read the below information.

Emergencies

If an emergency occurs, contact Security immediately on: +44 (0)1225 875555 or +44 (0)1225 876666 for Green Park House. If you are in any doubt, call the Emergency Services direct on 999 and then inform the Security Team so they can direct the Emergency Service when they arrive on site.

If you think you need medical help but it is not a 999 emergency you can call the 111, an NHS service offering advice and information on what action to take. Minor injuries or medical conditions that do not require immediate treatment at hospital should be referred to your doctor.

First Aid

First Aid The Resident Tutors and Security staff are qualified in Emergency First Aid at Work, and are equipped to deal with general incidents. However, in the event of a serious injury an ambulance should be called.

Accident and Emergency in Bath

Bath Royal United Hospital, Combe Park, Bath BA1 3NG Telephone: +44 (0)1225 428331.

Reporting Accidents

All accidents causing injury or near misses must be reported as soon as possible so that we can take steps to prevent a recurrence. Contact Student Accommodation or a Resident Tutor/Security (out of normal office hours) at the time of the accident giving full details. An accident or near miss form should be completed and forwarded to the Health and Safety Office.

Hazards

If you identify a hazard in your accommodation, please report it to Student Accommodation using this form as soon as possible.

Soft Furnishings

If you wish to bring any additional furniture into the building, you must first get permission from Student Accommodation.

All furniture must comply with the Fire and Furnishings Regulations 1988 and must be labelled as such. Please note all study bedrooms are fully furnished so there is little room for additional furnishing. If unauthorised furniture is found within your accommodation you will be asked to remove it. If this is not done then the University will arrange for its disposal and the disposal costs plus associated administration costs will be deducted from your deposit at the end of the Licence period.

Gas and Electrical safety

The University ensures that current certificates/documentation are held which provide evidence that:

• All gas appliances have been tested annually

• All portable electrical appliances provided by the University are tested regularly

Electricity Supply

Care must be taken not to overload the electricity supply. The electricity supply in study bedrooms may be restricted so that only small electrical appliances such as your stereo, hair dryer, TV or PC may be used. Kettles, microwaves, rice cookers etc can only be used in kitchens.Your own electrical appliances must be new or portable appliance tested. Any appliance you bring to halls of residence must be:

• CE approved

• Operate from UK voltage (240 volts) & standard 3 pin plug In the interests of safety we do not permit the use of international travel adaptors in halls of residence.

Fridges, Freezers and Microwaves

You will not be allowed to keep fridges, freezers, microwaves or any kitchen appliances in your study bedroom for safety and hygiene reasons. If you need a small fridge in your room for any medical reason please contact the Student Accommodation team for advice.

Insurance

Bath Spa University insures the building and its own contents against loss or damage due to fire and flood. The University does not insure against negligence, accident or vandalism and in the event of being responsible for such an occurrence you may be charged accordingly. The University does not accept responsibility for the loss of, theft of or damage to residents' or other individuals' property. The University has arranged core possessions insurance with Endsleigh Insurance to cover your possessions whilst living in University managed accommodation. It is your responsibility to check the scope and level of the insurance cover and arranging additional cover for valuable items if required.

To view your full policy details and extend cover visit Endsleigh Insurance online or call free on: +44 (0)8000 327081. To make a claim email: propertyclaims@endsleigh.co.uk or call on: +44 (0)8444 722507. Policy No: Bath Spa University HH1216

Fire Safety

Fire safety is essential in our halls of residence. We conduct fire drills every term to make sure that you are fully aware of the correct procedure to follow when you come to the university.

It is also really important that you take some time to familiarise yourself with the following information:

Fire Alarms/evacuation: 

The Resident Tutor team will show you your nearest fire assembly point, during your first kitchen group meeting at the start of term. Please pay particular attention to all escape routes and Fire Exits when you move into halls.

• It is imperative that on hearing a fire alarm sound that you leave the building immediately

• Follow any instructions given by Security, Resident Tutors or members of the Emergency Services

• Do not re-enter the building until instructed to do so by a member of university staff

• All staff and students enrolled at Bath Spa University have the responsibility of being a Fire Marshal when on campus.

Fire Marshals assist during both real and practice emergency evacuations. For more information visit https://thehub.bathspa.ac.uk/reference/healthand-safety/fire/marshals-responsibilities

Assembly Points: 

Each Accommodation has its own unique assembly point. The assembly point is detailed on fire safety panels that are place around your flat predominately on/near your kitchen door and above fire extinguishers. When you move in make sure you know exactly where this is as it will prove vital. 

Fire Safety Equipment:

There are multiple different types of fire safety equipment present in all of our buildings. There are fire extinguishers in every block and main corridor. Please familiarise yourself with the extinguishers in your flat to know where they are. Also in each kitchen will be a fire blanket. This is normally positioned to the side or above the oven.

Fire Doors:

All fire doors in our buildings must be kept shut at all times, except when your opening of course. Doors which are fire are clearly marked.  Although it seems very tempting please do not prop these doors open at any point in your tenancy.  

Corridors:

Although it might seem appealing to leave items in the corridor these pose a serve fire risk. Please keep them clear of all items. 

Please familiarise yourself with the fire safety guidelines further in The Residence Handbook. 

 

Useful Services

There is a lot to think about both before and after you arrive in our accommodation, and so we have prepared a list of useful links for various suppliers and services. Please be aware that this is not a personal recommendation from the university, and we cannot be held responsible for the content of third-party sites.

Bedding/Kitchen before you arrive (before 18th September) https://www.unikitout.com/?uni=Bath%20Spa%20University

Storage: https://lovespace.co.uk/?gclid=COTL8fD89NQCFRTgGwodvtcHnA

Endsleigh Insurance: https://www.endsleigh.co.uk/?agent=00945&gclid=CJKI94j_9NQCFUuRGwod2WUGPg&gclsrc=aw.ds

Accommodation: Student.com 

Laundry: https://www.circuit.co.uk/  Note: This is the website for the Laundry company circuit, who manage the laundry machines at Newton Park and Green Park House. You can pay for your washing either via their website, or using the app (although please be aware these are seperate). You can also contact them if there are any issues with payment, or with the machines.

Please be aware that the Bath Spa accommodation team do no manage the laundry, so you will have to speak to Circuit for any concerns

Social Events

We want you to be happy in our accommodation, and this why our Residence Life Assistants help with events throughout the year.

We will keep you in the know of the various activities they run, and also the what events are going on around your accommodation.

Parents and Guardians

Bath Spa has a range of accommodation options both on campus and in the city, all of which are safe, comfortable and happy places to live. Please see our accommodation options page for more information, and also eligibility criteria.

Students in halls are only allowed guests two days out of seven in our accommodation, however we offer rooms through our conferencing team all year round. These are based in our award winning Green Park House accommodation, and an excellent option for anyone wanting to stay. 

Please be aware that due to data protection reasons, we cannot discuss the details of a student over the phone with any individual, even if they claim to be a friend or family member, without prior permission of the student. 

We would always recommend that you look through our website to see if the answer to their query may be there, we are always happy for parents and guardians to contact us for general advice about the services we offer.

Accommodation Disciplinary Procedure

This procedure will be used when a Resident’s conduct in the Halls of Residence is called into question. The procedure can also be used where the conduct is outside of the Halls of Residence (this includes electronic communications and material on the internet) and affects other Residents or affects the University’s property or affects the University as the provider of accommodation.

The Residents Disciplinary Procedure applies in addition to the University’s Disciplinary Regulations (part of the Student General Regulations).
Conduct that is not related to a Resident’s occupation of a Hall of Residence may be dealt with under Student General Regulations.

For the purposes of this procedure, a ‘Resident’ is someone who has accepted the University’s offer of a room in Halls of Residence by signing the Licence Agreement.
The decisions reached as a result of the procedure will seek to do the following:

  • establish whether the incident took place,
  • if it did, consider whether the incident constitutes behaviour that is in breach of the Licence Agreement,
  • if so, determine the measures that should be taken against the Resident.

Please note that should behaviour constitute criminal activity, the University is under a duty to inform the Police. In such circumstances, any investigation by the University may be suspended pending the outcome of the investigations of external agencies.

The University reserves the right to carry out, at its total discretion, whatever action is required to prevent further breaches of the Licence Agreement or this Handbook from occurring, to remedy the effect of any Residents’ breaches and to repair or replace any damaged property. Such action may be taken prior to undertaking any steps to investigate the alleged breaches under this procedure.

This procedure does not affect the contractual position between the University and the Residents under a Licence Agreement or any other document. This may include levying charges, without use of this procedure, for the costs of cleaning, damage caused to the University’s property and misuse of the fire alarm system.The University reserves all its rights and remedies in that regard.

INFORMAL RESOLUTION

All incidents will be recorded on an ‘Incident Report’ form. These reports may include the Residents’ name, the type of incident, the date it occurred and the action taken.
The Student Housing Manager has the discretion to decide whether informal resolution would be adequate in the circumstances and may impose sanctions as appropriate. The Student Housing Manager will exercise his/her discretion to take such action in a reasonable manner to comply with the terms of the Licence Agreement and the Residents’ Handbook.

If, in the view of the Student Housing Manager, the informal procedure is inappropriate or has not been effective, the Formal Disciplinary Procedure should be followed.

FORMAL DISCIPLINARY PROCEDURE

1. DISCIPLINARY INTERVIEW

Referral of incident to Student Housing DisciplinaryOfficer (‘the Disciplinary Officer’): Should formal action be required, the Student Housing Manager will use reasonable endeavours to gather all relevant information about the incident (e.g. statements from other students, evidence from members of staff etc) and determine which member or members of the University’s staff is best placed to investigate the incident. That person or persons (if more than one) will be the DisciplinaryOfficer.

Disciplinary Interview: The Disciplinary Officer will arrange an interview with the Resident. The Resident will be given not less than three teaching days notice of the date and location of the meeting in writing, together with all relevant information about the allegation against him/her. Such notice may be left in the Resident’s Room. The DisciplinaryOfficer may redact evidence to be sent to the Resident in the event that anonymity of witnesses is necessary. The Resident will also be provided with a written copy of this procedure. The Resident will be asked to provide a written response to the allegation at least 24 hours prior to the interview. The interview will take place whether or not a response is provided. The DisciplinaryOfficer will also inform any witnesses that will be required to attend of the date of the Disciplinary Interview.

Resident Support: The Resident may be accompanied by a friend to the Disciplinary Interview who may speak on his/her behalf. The friend must not be a legal professional.

Conduct of the Disciplinary Interview: The Disciplinary Interview will be conducted in a suitable room in an informal manner. All statements made at the meeting will be unsworn. There may be a Clerk at the meeting to minute the main points arising but all those present will be entitled to make their own notes. The DisciplinaryOfficer will conduct the meeting to ensure that all those present have a reasonable opportunity to ask questions and make appropriate comment. Everyone is expected to show courtesy, restraint and good manners.

Procedure: The Resident is expected to be present at the Disciplinary Interview. The DisciplinaryOfficer will consider the evidence, including statements made by and/or on behalf of the Resident. The DisciplinaryOfficer hasthe power to examine witnesses and conduct further enquiries as he or she sees fit.The Resident will have the opportunity to ask questions of witnesses presenting oral evidence. 

Role of the Student Housing Disciplinary Officer: The role of the DisciplinaryOfficer is to consider whether the alleged incident occurred, on the balance of probabilities and, if so, whether the incident constitutes a breach of the Licence Agreement and/or this Handbook.

Further Investigation: If the Disciplinary Officer deemsit necessary,they may collect further evidence by way of interviews with existing and new witnesses and the consideration of further written evidence. This may include a further interview with the Resident and in which case, the above procedure for the Disciplinary Interview shall be followed.

Decision: The DisciplinaryOfficer will use all reasonable endeavour to inform the Resident:

  • of their decision in writing within five teaching days of the Disciplinary Interview; or
  • if the Disciplinary Officer requires more time, when the decision will be made by. The decision notice may be left in the Resident’s Room.

Outcomes: The DisciplinaryOfficer may deal with the case by deciding upon or imposing one or more of the following outcomes:

  • dismissal of the case;
  • issuing a written warning to the Resident;
  • issuing a suspended penalty to the

Resident such that if the Resident is found to have acted in breach of the Licence Agreement and/or this Handbook again within the period specified by the DisciplinaryOfficer,then both breaches will be considered together;

  • requiring the Resident to make good any damage caused, including settling charges as set out on page 07 of the Residents’ Handbook;
  • exclusion from any specified area of the
  • Halls of Residence or the wider University grounds;
  • a fine not exceeding £100;
  • requiring the Resident to give undertakings as to his or her future behaviour, or
  • termination of the Licence Agreement and expulsion from the University Halls of Residence.

Should the DisciplinaryOfficer consider that the breach of the Licence Agreement is also a breach of the University’s Disciplinary Regulations, details of the proceedings and its decision will be made available to the University Complaints Officer and action will be taken as appropriate under those Regulations.

2. STUDENT HOUSING APPEAL COMMITTEE

Appeal Request: Should the Resident wish to appeal against the decision of the DisciplinaryOfficer, he/she mustsubmit this request to the Student Housing Manager within five teaching days of receiving the decision.

Grounds for Appeal: In the Resident’s written request to appeal, he/she must state the grounds on which he/she is basing the appeal. The grounds of appeal must fall into one of the following categories:

a) whether the facts of the case were sufficiently proved when the decision of the DisciplinaryOfficer wastaken.The civil standard of proof, namely, ‘the balance of probability’ will normally apply; and/or
b) whether the decision of the Disciplinary Officer was warranted,that is,whether it was proportionate to the breach of the Licence Agreement and/or this Handbook and to the legitimate aims of the University’s policies.

The Student Housing Manager will reply to the Resident within five teaching days of receiving the request, notifying the Resident of whether leave to appeal has been granted.

Constitution of the Appeal Committee: The Committee will be made up of three people, including two senior members of staff appointed by the Student Housing Manager. So far as is practicable, the Committee members will have no detailed previous knowledge of the case.

Preparing for the Appeal Interview: The Committee will arrange a date for the interview with the Resident (no sooner than three teaching days from receipt of the details) and inform the Resident of the date and location of the meeting in writing. The Committee will also inform any witnesses that will be required to attend of the date of the Appeal Interview.

Conduct of the Appeal Interview: The Appeal Interview will be chaired by one member of the Student Housing Appeal Committee and will be conducted in a suitable room and in an informal manner. All statements made at the meeting will be unsworn. There may be a Clerk at the meeting to minute the main points arising but all those present will be entitled to make their own notes. The meeting will be directed by the Chair who will conduct it so as to ensure that all those present have a reasonable opportunity to ask questions and make appropriate comment. Everyone is expected to show courtesy, restraint and good manners. The Chair may at his/her discretion adjourn or terminate the meeting. If the meeting is terminated, the original decision will stand.

Procedure: The Resident is expected to be present at the Appeal Interview. The Committee will consider the evidence, including statements made by and/or on behalf of the Resident. The Committee has the power to examine witnesses and conduct further enquiries asitsees fit. The Resident will have the opportunity to ask questions of witnesses presenting oral evidence. The requirements of natural justice will apply. If for any reason the Resident is dissatisfied with any aspect of the meeting he/she must inform the Chair at the time and ask the Clerk to note their dissatisfaction and the reasons for it. Role of the Appeal Committee: The Role of the Committee is to consider whether reasonable grounds for appeal have been submitted by the Resident and either:

  • uphold the appeal against the Disciplinary Officer’s decision;
  • uphold the decision of the Disciplinary Officer; or
  • substitute a different decision to that imposed by the DisciplinaryOfficer and that requested by the Resident.

Decision: The Committee will inform the Resident of its decision in writing within five teaching days of the Appeal Interview. This decision will be the final internal appeal in relation to the Licence Agreement and this Handbook between the University and Resident. Should the Committee consider that the breach of the Licence Agreement is also a breach of the University’s Disciplinary Regulations, details of the proceedings of the Committee and its decision will be made available to the University Complaints Officer and action will be taken as appropriate under the those Regulations.

The University retains all of its property rights in relation to the Licence Agreement.

Time limits: Time is not of the essence and this procedure and any decisions are unaffected if the various timescales are not met for whatever reason. Notwithstanding this, the University is expected to operate this procedure promptly in all cases.

RECORDS OF THE DISCIPLINARY PROCEDURES

If the conduct constitutes a criminal  offence, all records will be kept until the investigations of external agencies are mcomplete.

DISCIPLINARY OFFICER’S DECISION

If the case is dismissed, all records will be destroyed save that any entry in the relevant Incident Report may be maintained but annotated with the fact that any disciplinary proceedings were dismissed, together with copies of the written decision where appropriate.

If sanctions are imposed against the Resident, the records will be kept for at least as long as the period in which the Resident may submit a request to appeal the decision. Thereafter, the disposal of the records will be a matter to be decided by the Student Housing Manager.

STUDENT HOUSING APPEAL COMMITTEE

If the appeal is upheld, all records will be destroyed save that any entry in the relevant Incident Report may be maintained but annotated with the fact that any disciplinary proceedings were dismissed. If the decision of the Student Housing Disciplinary Committee is upheld, or another sanction imposed by the Appeal Committee, the records will be kept for as long as necessary and their disposal will be a matter to be decided by the Student Housing Manager.

THE LICENCE AGREEMENT

The terms of this Handbook do not affect the Licence Agreement and its interpretation and effect in law. This Handbook is not intended to fetter the University’s rights under the Licence Agreement.

OFFICE OF THE INDEPENDENT ADJUDICATOR

Students are advised to contact theOffice of the Independent Adjudicator should the University’s internal procedures (in relation to complaints or disciplinary action) have not remedied any concerns. Please visit: www.oiahe.org.uk for more details.

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